Capsugel Privacy Policy

The privacy of your personal information is important to Capsugel. To better protect your privacy, we provide you with our Privacy Policy so that you will understand our commitment to you and to your privacy. This Privacy Policy describes what information we may collect about you; how we use your information; how we protect it; and what choices you have on how that information is used.

If you have questions or concerns regarding this policy, you should first contact the Privacy Officer or write to the address provided in our Privacy Policy.

As our privacy policy changes in significant ways, we will make every effort to notify you of the changes. Minor changes to the policy may occur that will not affect our use of individually identifiable or personal health information. When the privacy policy changes in a way that significantly affects the way we handle personal information, we will not use the information we have previously gathered without providing notice or obtain your consent when appropriate. We will post privacy policy changes on our Web sites in a timely manner.

The following articles make up our Privacy Policy. We hope that reading them gives you a clear idea of how we manage information regarding you. For immediate access to a particular topic, click on the title of that topic.

Personal information we collect

Use of your information

How Capsugel handles privacy internally

Your privacy choices

Updating your personal information and contacting Capsugel

Children's privacy

When we refer to ourselves as "we" or "Capsugel," we mean our entire company, including any company that we control (for example, a subsidiary that we own) and any affiliated companies that are engaged in the Capsugel business. We may share information among companies that we own or control or which are under common control with us, and we may share information with our co-promotion partners, and companies working with Capsugel.

You should read the Privacy Policy at each Web site that you visit after you leave one of our sites. Capsugel is not responsible for how other Web sites treat your privacy once you leave a Capsugel site.

    * To review definitions of keywords, click here: Glossary

Personal information we collect

Information we collect from visitors
Visitors to each of our Web sites can access the Web site's home page, and browse some areas of the site, without disclosing any personally identifiable information. We do track information provided to us by your browser, including the Web site you came from (known as the referring URL), the type of browser you use, the time and date of access, and other information that does not personally identify you.

In addition, we gather information about you that is automatically collected by our Web server, such as your IP address and domain name. Capsugel may use Web server and browser information to individually customize its offerings and presentations if you submit your personal information.

Information we collect when you register
You have the option of receiving recurring informational/promotional e-mail from Capsugel and third parties working with Capsugel.  Visitors who opt to receive such e-mail from Capsugel are asked to provide identifying information, such as name, contact information and employment information. On the registration screen, we clearly label which information is required for registration, and which information is optional and may be given at your discretion. Capsugel Web sites obtain visitors' consent before collecting personally identifiable information.

You should not include personal information about any other individuals without their consent; for example if you choose the "email a job" option to send details of a job to someone, you should have the consent of that individual to use their email address in that way. Capsugel will only use that email address to send details of the job posting you have selected to the individual at the email address you supply to us. We will not store the address.

Use of cookies and other tracking systems
Cookies, log files, and pixel-tags (Web beacons) are technologies used by the Capsugel Web sites to identify a user as the user moves through our Web sites. Your browser allows us to place some information (session based IDs and/or persistent cookies) on your computer's hard drive that identifies the computer you are using. We may use cookies to personalize our Web sites and to track your usage across other Capsugel Web sites.
Your Web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to you. If your browser is set to reject cookies, Web sites that are cookie-enabled will not recognize you when you return to the Web site, and some Web site functionality may be lost. The Help section of your browser will tell you how to prevent your browser from accepting cookies.
 
Although cookies do not normally contain personally identifiable information, if you have provided us information about you, we may associate your registration information with cookies or other tracking utilities our Web site places on your computer's hard drive. Associating a cookie with your registration data allows us to offer increased personalization and functionality. Without cookies, this functionality would not be possible.
Some of our business partners may use cookies on our sites (for example, links to business partners). We do not want our business partners to use cookies to track our customers' activities once they leave our sites. However, we may not have total control over how our business partners may use cookies on our Web sites. If you become aware that a Capsugel business partner is placing an unwanted cookie on your hard drive, please contact our Privacy Officer to assist us in resolving the problem.
In addition, we may use other tracking systems like pixel-tags. Pixel tags, sometimes called Web beacons, are similar in function to a cookie. But because of their insignificant size, it is not visible; though, they are used to pass certain information to our servers to personalize our Web sites and to track your usage across other Capsugel Web sites. In addition, we may also use pixel tags in our HTML based e-mails.

How we use the information

Aggregate data
We gather aggregate data about visitors to our Web sites for product and service development and improvement activities. We also use it for market analysis. We may provide information from our Web sites in aggregate form, with identifying information removed, to third parties. When aggregate information is provided, we pool it from many individual records and strip it of any data that could be used to identify an individual before it is used. Any third party that receives aggregated data must agree not to attempt to re-identify the people it belongs to.

When we share information with third parties working on behalf of Capsugel, we seek their agreement to abide by Capsugel privacy policies.

If we discover that a third party working on behalf of Capsugel inappropriately disclosed personal information about any of our visitors, we will take immediate action to prevent further occurrences.

Other than as described above, Capsugel will not release personally identifiable information to a third party without your consent.

Protection of information

How Capsugel handles privacy internally

Our commitment to security
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

General policies
We have implemented technology and security policies, rules, and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.

Capsugel uses security methods to determine the identity of its registered users, so that appropriate rights and restrictions can be enforced for that user. Reliable verification of user identity is called authentication. Capsugel uses both passwords and usernames to authenticate users. Users are responsible for maintaining their own passwords.

Storage of personal information
Personally identifiable health information you share with us is stored on our database servers at Capsugel data centers (in whatever country they may be located) or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy. We have a firewall and other technology to prevent individuals from accessing information without authorization. Data centers are designed to be physically secure and protected from unauthorized access by unauthorized persons.

European website users should note that information you submit to or collected by Capsugel when you use this website may be stored outside the European Economic Area in countries which may not have laws in place to protect personal information however Capsugel will only use your personal information as described in this policy or as you have agreed. In addition Capsugel has implemented technology and security policies to protect personal data as described in the policy. By using the Capsugel Web sites to submit your information for this purpose you acknowledge and consent to it being held outside the European Economic Area for these purposes.

Information in our data centers is backed up routinely, in order to aid in the recovery of information in the event of accidental damage of information or due to a natural disaster. The backup media is stored in a physically secure storage facility.

If you submit personal information as part of applying for a job we will store this information for a reasonable period as permitted under applicable law so that we may consider you for future opportunities which may arise. If you do not wish us to do this, please contact the Privacy Officer at the address below.

Third parties
In addition to aggregate information (discussed previously), we may share some kinds of information with third parties as described below.

• Companies and people who work for us: Because we are a large company, we contract with other companies and individuals to help us provide services. For example, we may host some of our Web sites on another company's computers, hire technical consultants to maintain our Web-based health sites, or work with companies to remove repetitive information from customer lists, analyze data, provide marketing assistance, and provide customer service. In addition, if you are a healthcare professional, we may validate your licensure status and other information against available databases that list licensed healthcare professionals. In order to perform their jobs, these other companies may have limited access to some of the personal information we maintain about our users. Other companies may collect information on our behalf through their sites. This occasionally incorporates the use of frames on the site that will not show the URL you are visiting in the browser address window. We require such companies to comply with the terms of our privacy policies, to limit their access to any personal information to the minimum necessary to perform their obligations, and not to use the information they may access for purposes other than fulfilling their responsibilities to us. We use our best efforts to limit other companies use of personally identifiable or healthcare information.

• Promotional and informational offers: Sometimes we send offers to selected groups of customers. To accomplish this we may use third parties working on behalf of Capsugel. We provide a variety of mechanisms for you to tell us you do not want to receive such promotional - informational offers. For example, we may provide an opt-in box for customers to receive information that is sent by a third-party fulfillment house, and we make clear that, by opting in, you are submitting your data to a third-party. You can elect not to receive promotional or informational material from us by following the instructions to opt-out as mentioned or included in each of our emails we send to you.

• Business transfers: If we transfer a business unit (such as a subsidiary) or an asset (such as a Web site) to another company, we will require it to honor the terms of this Privacy Policy.
• Legal requirements: We may release personal information if, in our judgment after review by an attorney, the release is compelled by law or regulation, or if the release may be necessary to prevent the death or serious injury of an individual.

Your privacy choices

You have the option of receiving recurring informational/promotional e-mail from Capsugel and third parties working with Capsugel. You may opt-out from receiving this e-mail when you provide the information or follow the instructions as mentioned in the email or included in each of our programs we send to you.

Customer Service will unsubscribe you from that newsletter or other programs within ten business days.

Please note that if you provide us with an email address, phone number or physical address when registering with our Careers service on the Capsugel Web site, you are agreeing to us using any of those details to contact you in connection with your registration or any job vacancy for which you may have expressed an interest in.

Updating your personal information and contacting Capsugel

You can always contact us in order to (i) remove the personal information that you have provided to us from our systems, (ii) update the personal information that you have provided to us, and (iii) change your preferences with respect to marketing contacts by e-mailing us at privacy.officer@capsugel.com or if available also logging into your account to update your information.

Children's policy

We are committed to protecting the privacy of children. We do not collect personally identifiable information from any person we actually know is a child under the age of 13. See also our Terms of Use for more information.

Capsugel Privacy Policy updated November 14, 2011.

Capsugel
Privacy Officer
412 Mt. Kemble Ave Suite 200C
Morristown, NJ 07960
Privacy Officer